FAQs

How can I contact Sunnhub?

You can reach our customer support team anytime at info@sunnhub.com. We're here to help with any questions or concerns.

Do you ship worldwide?

Yes, we offer international shipping to most countries.

Where do you ship from?

All orders are shipped from our fulfillment center in Hong Kong.

Can I change or cancel my order?

We aim to process orders quickly. If you need to make changes or cancel your order, please contact us within 12 hours of placing it. After that, changes can’t be made — but you can return your order for a full refund once it arrives.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal.

When will my order be processed?

Orders are processed Monday to Friday, excluding weekends and holidays. Please allow 1–3 business days for processing.

How long does shipping take?

Shipping typically takes 2–4 weeks, depending on your location.

What if I don’t receive my order?

If your order hasn’t arrived within 30 days of shipping, you’re eligible for a full refund. Just email info@sunnhub.com.

Will I be charged customs duties or taxes?

Prices are listed tax-free in USD. You may be responsible for import duties or local taxes, depending on your country.

How do I return an item?

To start a return, email us at info@sunnhub.com and we’ll guide you through the process.

What if I receive a damaged, incorrect, or missing item?

If your order arrives damaged, incorrect, or incomplete, please contact us right away with your order number and photos of the item(s). We’ll make it right.

When will I receive my refund?

Refunds are issued to your original payment method within 7–10 business days of confirmation. If it hasn’t arrived, check with your bank or card provider for delays.If you haven’t received your refund yet, we recommend contacting your bank or card provider, as processing times may vary.